Role Overview

As a Key Account Manager, you will be responsible for managing key customer accounts, building strong business relationships, identifying growth opportunities, and ensuring high customer satisfaction.

The ideal candidate will have strong B2B account management and communication skills, a commercial mindset, and preferably an understanding of supply chain, logistics, transportation, or related industries.

Key Responsibilities
- Manage and build robust relationships with key enterprise/B2B customers.
- Act as the primary point of contact for assigned accounts.
- Understand customer business requirements and translate them into actionable solutions.
- Drive customer onboarding, engagement, retention, and overall account growth.
- Identify opportunities for upselling, cross-selling, and expansion within existing accounts.
- Conduct regular customer reviews and track account performance, requirements, and satisfaction.
- Coordinate with Product, Operations, Technology, and Customer Success teams to resolve customer issues and deliver solutions.




- Monitor customer feedback and communicate insights internally to improve products and services.
- Prepare account plans, sales forecasts, business reviews, and regular account reports.
- Negotiate commercials, renewals, and contracts in coordination with leadership.
- Maintain accurate records of customer interactions, opportunities, and pipeline in the CRM.
- Develop a strong understanding of the logistics and supply chain challenges faced by customers.

Required Qualifications & Skills
- MBA is mandatory, preferably in Marketing, Sales, Operations, Supply Chain, or a related specialization.
- 35 years of relevant experience in Key Account Management, Enterprise Sales, B2B Sales, Customer Success, or Business Development.
- Strong communication, presentation, negotiation, and relationship-management skills.
- Ability to manage multiple stakeholders and accounts simultaneously.
- Strong commercial and analytical

📌 Key Accounts Manager (Kolkata)
🏢 LocatR.Ai
📍 Kolkata