Role & responsibilities

Attend customer inquiries and service-related requests.
- Coordinate with service engineers and customers for service scheduling.
- Prepare and maintain service records, job cards, and customer databases.
- Follow up with customers regarding service status and feedback.
- Handle customer complaints and ensure timely resolution.
- Coordinate with internal teams for smooth execution of service activities.
- Generate service quotations and maintain related documentation.
- Ensure high levels of customer satisfaction through effective communication and support.
- Track pending service cases and provide regular updates to customers.
- Prepare daily, weekly, and monthly service reports. Required Skills




- Excellent communication and customer-handling skills.
- Strong coordination and follow-up abilities.
- Basic knowledge of MS Office (Excel, Word, Email).
- Good organizational and problem-solving skills.
- Ability to work in a fast-paced environment.
- Professional and customer-focused attitude.

Preferred candidate profile

Customer-oriented and service-minded professional.
- • Solid interpersonal and relationship management skills.
- • Ability to handle multiple tasks efficiently.
- • Positive attitude with a willingness to learn and grow.

📌 Service Advisor (Raipur)
🏢 Global Power Systems
📍 Raipur