JOB DESCRIPTION:-

GENERAL MANAGER – SERVICEFPL HYUNDAI | FPL AUTOMOBILES PRIVATE LIMITED

Position

General Manager – Service

Company

FPL Automobiles Private Limited – FPL Hyundai

Function

After Sales – Service

Location

Chennai

Reports To

Dealer Principal / Managing Director

Team Size

Multi-location Service Operations

Direct Reports

Service Managers / Branch Heads, Workshop Managers, Parts Manager, CRM/Customer Experience Team, Body Shop / PDI Heads, as applicable

Level

Senior Management

The General Manager – Service will be responsible for the overall leadership, business performance, profitability, customer experience and operational excellence of FPL Hyundai's after-sales service operations across multiple locations.

The incumbent will drive service revenue, gross profit, customer retention, workshop productivity, service quality and OEM compliance while ensuring consistent processes and customer experience across all FPL Hyundai service outlets.

The role requires strong leadership of the complete after-sales function,



with a explicit focus on growth, profitability, customer satisfaction, operational efficiency and people development.

KEY RESPONSIBILITIESA. BUSINESS & FINANCIAL PERFORMANCE
- Own the overall service business plan, revenue, gross profit and profitability for FPL Hyundai.
- Develop annual operating plans, budgets and monthly business targets.
- Drive achievement of labour, parts, value-added service and total service revenue.
- Monitor branch-wise financial performance and take corrective action.
- Improve workshop absorption, labour utilization, technician productivity and bay utilization.
- Control operating costs without compromising customer experience or service quality.
- Review branch-wise P&L;, expenses, manpower productivity and profitability.
- Identify new revenue opportunities and develop initiatives for service business growth.
- Conduct regular business reviews with Service Managers and branch leadership teams.

MULTI-LO

📌 GM Service in chennai
🏢 FPL HYUNDAI
📍 Chennai