Job Title:
Application Production Support

Department
: WMIS APS

About Business line/Function:
CFC (Credit Division)

Position Purpose
Part of BNPP Wealth Management in ISPL, this position is created to support production activities for Applications hosted in Singapore and Europe.

The candidate will play a major role in handling Incidents, BAU service requests and health checks after patching activities. The position will be part of our 24/7 production support shift.

Responsibilities
Direct Responsibilities

As Part Of Our Production Support Team, You Will
- Provide technical support to systems, applications & batches used by Wealth Management
- Monitor closely issues raised by monitoring systems or users.
- Implement action plan documented in support guides.
- Analyze logs when unknown errors happen & enrich the support knowledge articles.
- Contribute to the continuous improvement of the service quality and system availability.
- Ensure strict compliance with bank processes and escalation procedures.
- Work on 24/7 production support (i.e Shifts/Weekend/Public holidays)





Contributing Responsibilities

Contributing to ISPL events like CSR, Hackathon and Interview drives etc.

Technical & Behavioral Competencies;
- Basic understanding of networking and Storage.
- Critical thinker with problem solving approach
- Good written and oral communication skills
- Positive understanding of ITIL practices
- Strong knowledge in batch processing

Specific Qualifications
Total 5+ years of IT experience working in IT infrastructure and application support.

3 years relevant experience in Linux, Windows, Middleware [WAS/Tomcat], Production Support. Skills Referential (Required knowledge, skills and abilities)

Technical Skills
- Knowledge in Oracle, MS SQL database
- SFTP, AXWAY CFT, Ansible, Docker, Jenkins, Bitbucket, ELK
- Linux, Unix shell scripting / PowerShell and Windows
- Middleware technologies (MQ, Kafka, Kubernetes, Tomcat)
- Autosys or equivalent, CFT and Dynatrace

Beh

📌 Support Engineer (Tamil Nadu)
🏢 BNP Paribas
📍 Tamil Nadu