Role & responsibilities
- Handle inbound phone and chat interactions confidently and collaboratively.
- Understand customer needs quickly, uncover sales opportunities, and guide customers through the next best action.
- Close sales by explaining Microsoft hardware and software benefits, clarifying objections, and building trusted-advisor credibility.
- Schedule follow-ups based on purchase intent and agree clear next steps with customers.
- Capture Voice of Customer and Voice of Business feedback for continuous improvement.
- Proven sales orientation, ideally with at least two years of sales or telesales experience.
- Experience with consumer customers preferred, with 3C product experience an advantage.
- Native or near-native proficiency in the supported language and strong market cultural awareness.




- Robust verbal and written communication skills, including typing proficiency of approximately 55 WPM in English or equivalent local language.
- Good understanding of applications, CRM/sales tools, Microsoft products, hardware solutions, and primary competitors.
- Achievement-oriented personality motivated by performance rewards and exceeding sales goals.
- Ability to build rapport, ask probing questions, identify challenges, overcome objections, and secure agreement on a solution and next action.
- Direct sales conversion, qualified lead rate, average order value, revenue, customer satisfaction, DSAT, and quality/customer experience measures.

📌 Consumer sales Advocate (Hyderabad)
🏢 Pi Square Technologies
📍 Hyderabad