24 Aug
|
Imarque Solutions
|
Chennai
24 Aug
Imarque Solutions
Chennai
Roles and Responsibilities :
- Conduct regular call audits to ensure compliance with quality standards and identify areas for improvement.
- Develop and implement effective training programs to enhance customer service skills of agents.
- Collaborate with team leaders to monitor agent performance, provide feedback, and coach them to meet targets.
- Analyze data from call recordings to measure agent performance against key metrics such as first-call resolution rate.
Job Requirements :
- 5-10 years of experience in a BPO or call center environment.
- Solid knowledge of call calibration, call monitoring, call quality, domestic BPO operations.
- Proven track record in conducting quality audits and implementing corrective actions.
📌 Training and Quality Manager (Chennai)
🏢 Imarque Solutions
📍 Chennai