After-Sales Service Manager

Location:
HSR Layout, Bangalore

Experience:
1–2 Years

Industry:
Home Interiors / Interior Design

Key Responsibilities:
- Handle customer complaints and service requests after project installation.
- Coordinate with site supervisors, technicians, and vendors for issue resolution.
- Schedule and monitor service visits and ensure timely closure.
- Follow up with customers and ensure customer satisfaction.
- Manage service escalations and maintain proper service records.
- Track pending complaints and ensure adherence to service TAT.
- Coordinate with internal teams to resolve recurring issues.
- Prepare service reports and provide regular updates to management.

Requirements:
- 1–2 years of experience in customer service/after-sales service.
- Experience in
home interiors, furniture, construction, or related industries
is preferred.
- Positive communication and customer-handling skills.
- Strong coordination and problem-solving abilities.
- Basic knowledge of Excel/Google Sheets.
- Ability to manage multiple service requests and work under deadlines.

📌 After Service Manager (Bengaluru)
🏢 Livin interiors
📍 Bengaluru