Key Responsibilities:

Customer Relationship Management

· Act as the primary point of contact for third-party manufacturing clients, addressing their inquiries and concerns.

· Build and maintain robust relationships with customers to ensure long-term business growth.

· Provide customers with timely updates on their orders, dispatch schedules, and production timelines.

Order Processing & Coordination

· Process customer orders, verify documentation, and coordinate with the production and dispatch teams.

· Ensure compliance with regulatory and quality requirements for pharma contract manufacturing.

· Track and follow up on production schedules to ensure timely deliveries.

Query Resolution & Complaint Handling

· Address customer complaints regarding product quality, delays, or documentation issues.

· Coordinate internally with QA/QC, production, and logistics teams to resolve customer concerns.

· Maintain a record of complaints and resolutions for future reference and improvement.

Documentation & Compliance Support





· Assist customers with contract manufacturing agreements, NDAs, and regulatory documentation.

· Ensure smooth processing of billing, invoices, and payment follow-ups.

· Provide necessary documentation support for product registration and regulatory approvals.

Coordination with Internal Teams

· Work closely with the Business Development, Production, and Logistics teams to ensure customer satisfaction.

· Assist in sample dispatches, artwork approvals, and packaging coordination.

· Keep track of customer preferences, order history, and feedback for business improvement.

Reporting & MIS

· Maintain customer records and prepare regular reports on customer interactions, orders, and feedback.

· Provide data-driven insights to management for process improvements.

Required Qualifications & Skills:

· Education: Graduate / Postgraduate in Pharma or Life Sciences

· Experience:1-2 years of experience in customer service, sales coordination, or bus

📌 Customer Relationship Executive (Sahibzada Ajit Singh Nagar)
🏢 Unimarck Pharma India
📍 Sahibzada Ajit Singh Nagar