- Position: IT Helpdesk Executive
- Job Shift: Day/Night
- Experience: 1 - 4 years
- Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
- Job Location: Navi Mumbai
- Salary Range: 3.5 Lakhs to 4.5 Lakhs per annum

There will be a walk-in drive for the IT Helpdesk Executive position.Please check the details below.

Date of Walk-in Drive - 27th August 2026

Time- 10:00 AM - 1:00 PM IST

Venue- Block No. 301/302
Building V, Sector II
Millennium Business Park, Mahape,
Navi Mumbai, Maharashtra - 400 710

Key Responsibilities:
- Providing technical support for all hardware/software problems.
- Maintaining overall ownership of user's issues & ensuring resolution within agreed service levels.
- Managing the help-desk system by recording appropriate information for fault incidents and resolving the fault from a remote location or by accessing the user's desktop.
- Managing service requests, software installations, new computer setups, upgrades, etc.
- Supporting the following technologies: Microsoft Office,



Internet Explorer, Windows, desktops, laptops, printers, network printer, NICs, basic LAN/WAN connectivity and others as assigned.
- Troubleshooting network related issues.
- Troubleshooting login and domain related issues.
- Troubleshooting operating system and general software related issues.
- Recording escalations from employees and notify the IT head on any operational escalations and complaints.
- Resolving the queries in accordance with the help-desk escalation process.

SKILLS/EXPERTISE:
- Basic understanding of computer hardware and software.
- Knowledge of operating systems (Windows, macOS, Linux).
- Familiarity with common business applications (Microsoft Office, email clients, etc.).
- Troubleshooting skills for hardware and software issues.
- Customer-focused approach to problem-solving.
- Valuable communication skills (both verbal and written).
- Understanding of common IT support tools

📌 Walkin_IT Helpdesk Executive_Navi Mumbai at XL Dynamics India Pvt Lts
🏢 XL Dynamics
📍 Mumbai