24 Aug
|
TechLeno
|
India
- Remedy Helix Admin
- Experience:4-6 years
- Budget:100 LPM
- Remote
- Shift:11 AM to 8 PM
- Contract:12+months
Required Qualifications · Robust understanding of ITSM processes and ITIL frameworks.
· Experience configuring workflows, approval processes, notifications, and assignment rules.
· Experience developing reports, dashboards, and operational metrics.
· Experience supporting enterprise service management platforms.
· Strong troubleshooting and root-cause analysis skills.
Preferred Qualifications
· BMC Certified Professional certification(s).
· Experience with Helix environments.
· Experience with HelixGPT or AI-enabled service management platforms.
· Knowledge of REST APIs and system integrations.
· Experience supporting healthcare, retail, or multi-site service organizations.
· Familiarity with Microsoft technologies including Microsoft 365, Entra ID, Teams, and Power Platform
📌 Remedy Helix Admin (Remote and contract) (India)
🏢 TechLeno
📍 India