Role & responsibilities

Client Servicing & Relationship Management

- Build trusted relationships with assigned clients and act as their primary point of contact.
- Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
- Understand client business goals and suggest relevant solutions to help them achieve better results.
- Share product/service updates, current features, or add-on offerings to keep clients informed and interested.

Retention & Renewals

- Drive timely contract renewals and ensure minimal client churn.
- Track client usage, engagement levels, and overall satisfaction to ensure high retention.
- Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

- Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.




- Collaborate with internal teams to customize offerings as per client needs.

Collaboration & Reporting

- Coordinate with support, operations, and product teams to resolve client queries quickly.
- Maintain accurate records of all client interactions, renewals, and account activities in CRM.
- Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

Skills:

- Good Communication
- Negotiation skills
- Key account management skills

Client Servicing, retention and renewals Interested Candidates can share their Resume's at (phone hidden) [email protected]

📌 Relationship Manager - Inside Sales - Ambattur
🏢 Tradeindia
📍 Ambattur