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Key Responsibilities :

Delivery & Project Execution :

- Own end-to-end delivery of multiple technology projects and programs.
- Ensure projects are delivered within defined scope, timelines, quality, and budgets.
- Drive project planning, estimation, execution, governance, and release management.
- Implement Agile, Scrum, Kanban, or Waterfall methodologies as appropriate.
- Monitor project milestones, dependencies, resources, and delivery KPIs.

Team Leadership :

- Lead and mentor cross-functional teams comprising developers, architects, QA, DevOps, and other technology professionals.
- Build high-performing teams through mentoring, performance management, and collaboration.
- Manage resource allocation, utilization, ramp-up, and ramp-down requirements.

Client & Stakeholder Management :

- Act as the primary interface between clients, business stakeholders, and engineering teams.
- Build and maintain strong client relationships.
- Conduct regular project reviews and communicate progress, risks, and mitigation plans.
- Manage escalations and resolve conflicts effectively.

Risk & Delivery Governance :

- Proactively identify and manage project risks, dependencies, issues, and escalations.
- Establish strong delivery governance and quality standards.
- Ensure compliance with organizational processes and best practices.

Account Mining & Business Growth :

- Identify opportunities for account expansion and revenue growth within existing client engagements.
- Collaborate with sales and pre-sales teams on proposals, solutioning, estimations, and new opportunities.
- Contribute to account strategy and strengthen long-term client relationships.





Financial & Resource Management :

- Manage P&L;, budgets, profitability, and margins for assigned accounts or delivery portfolios.
- Track project financial performance and drive margin optimization.
- Ensure effective resource planning and utilization.

Required Skills & Experience :

- 12 years of experience in technology delivery or IT services.
- At least 3 years of experience leading programs, delivery portfolios, or engineering teams.
- Proven experience delivering large-scale enterprise technology projects with distributed teams.
- Robust understanding of software development lifecycle, cloud platforms, and DevOps.
- Exposure to technologies such as Java, Python, .NET, or similar is preferred.
- Strong experience with Agile, Scrum, Kanban, and Waterfall methodologies.
- Experience in client-facing delivery and stakeholder management.
- Strong understanding of project estimation, financial management, and resource planning.
- Proven experience in account mining and business growth.

Preferred Certifications :

- Bachelor's degree in Computer Science, Engineering, IT, or a related field.
- PMP / Scrum / Secure certification is an advantage.

Key Competencies :

- Strong leadership and people-management skills.
- Excellent client communication and stakeholder-management abilities.
- Strong business and commercial acumen.
- Strategic and analytical mindset.
- Excellent negotiation and conflict-resolution skills.
- Strong ownership and decision-making capabilities.
- Ability to manage multiple complex programs simultaneously.
- Results-oriented approach to delivery and business growth.

📌 Reflections Info Systems - Delivery Manager (India)
🏢 Reflections Info Systems
📍 India