24 Aug
|
ICCS
|
Bengaluru
- Contact customers regarding overdue credit card payments.
- Follow up through calls and other approved communication channels.
- Explain outstanding amounts, due dates, and payment options to customers.
- Negotiate and encourage customers to make payments or settle outstanding dues.
- Maintain proper records of customer interactions and payment commitments.
- Follow up on broken payment promises and delayed payments.
- Handle customer queries professionally and provide suitable resolution.
- Update collection status and remarks accurately in the system.
- Ensure compliance with company policies and recovery regulations.
- Maintain skilled and ethical communication with customers.
- Meet daily, weekly, and monthly collection targets.
- Coordinate with the team leader and management regarding difficult or high-risk cases.
- Identify customers who require escalation or further legal/field recovery action.
📌 Recovery Executive (Bengaluru)
🏢 ICCS
📍 Bengaluru