Position Summary... What youll do...

About Team
The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume setting that handles over 10 million contacts per year.
We Invest in You At Walmart, we focus on the growth and development of our associates We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition.

We are looking for career minded , customer centric individuals who are experienced in providing best-in-class customer service.

What youll do
- As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.




- All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.
- To exceed our customers needs, our associates must be punctual, reliable, problem solve , act with integrity and be dedicated to making a difference.

What youll bring
- 1 Year - 5 years of relevant Customer Service experience
- Excellent written and verbal communication skills
- Able to interact professionally with customers.
- Ability to manage multiple tasks simultaneously.
- Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care
- In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.
- Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
- Adhere to quality, compliance guidelines and SLA s
- Must type a minimum of 25 WPM

📌 Sr RESOLUTION COORDINATOR, CONTACT CENTER (Bengaluru)
🏢 Walmart
📍 Bengaluru