The Control Tower team member will be responsible. The role focuses on providing end-to-end visibility, driving continuous improvement, enhancing customer experience, and implementing automation and digital solutions to improve data quality and service delivery.

At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what s possible-setting current benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100, 000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let s sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

The Control Tower team member will be responsible.



The role focuses on providing end-to-end visibility, driving continuous improvement, enhancing customer experience, and implementing automation and digital solutions to improve data quality and service delivery.

You will be Responsible for
- Providing the right level of visibility to customers and internal/external stakeholders by ensuring effective shipment tracking, proactive delay monitoring, and governance across Maersk service offerings.
- Tracking and tracing shipment milestones throughout the entire shipment lifecycle to ensure timely updates and operational transparency.
- Monitoring shipments proactively and identifying shipments at risk by issuing predictive service alerts to relevant internal stakeholders.
- Preparing customer reports, including Weekly Business Reviews (WBR), Monthly Business Reviews (MBR), Quarterly Business Reviews (QBR), and other business review reports.
- Preparing invoicing reports in accordance with cu

📌 Air/LCL Control Tower Specialist (Mumbai)
🏢 A.P. Moller - Maersk
📍 Mumbai