Work Type: Permanent
Essential capabilities
- Strong understanding of Aspect (eWFM / Alwaria)
- Excel and Access
- Ability to read, interpret and apply insights and recommendations
- Ability to communicate complex information in a neutral and professional manner
Other capabilities
- Anaplan
- Workforce analytics , time management and project management
Qualification Requirements (Min)
- Bachelors and College Degree in Business, Commerce/Administration, Management, Statistics, Communications, Finance, Mathematics, Computer Science
Experience
- How many years of skilled experience required
- 8+ years of total experience
- what kind of professional experience
- Workforce management experience in Banking and Finance would be ideal
Key Accountabilities
- WFM Fundamentals understanding - Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling Capacity Planning
- Proven experience working in medium/large WFM environments supporting multiple channels.
Banking GCC experience is preferred with exposure to physical retail environment like branch banking, lending
- Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and scenario creation to support business needs . Anaplan experience would be an added advantage
- Stakeholder management - Must be able to manage and work with Stakeholders (on-shore/India based) up to Head-Of level, Partner with other WFM specialist teams as well Change/Projects, LD other WFM Support team
- Advanced MS Excel skills and Power BI reporting capability as a minimum skill set, ability to interpret data and provide solutions and ideas relating to WFM strategies and plans
- Ability to function in a virtual team environment, with enterprise thinking to make/propose ideas/solutions as required
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are su
📌 Senior Analyst- Workforce Management (Gurugram)
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