Job Title

Regional Service Manager

Department

Croma

Job Summary

Job Purpose: Responsible to create and manage a Service Center network to provide excellent after-sales service to our customers.

Responsibilities

- Build excellent relationships with the SCs.
- Worked with Service Centers to improve Service, quality and efficiency - this involves continuous reviewing and managing performance of the Service Centers.
- Handle and close escalations efficiently.
- Valuable knowledge of Extended Warranty business
- Sound technical knowledge of consumer durables / HA products
- Good market network

Desired Candidate Profile
- Ability to effectively handle a team
- Exceptional problem solving,



interpersonal and analysis skills combined with the ability to synthesize and effectively communicate findings to all levels throughout the organization
- A Start-up mentality and ability to thrive in a fast-paced learning environment.

Experience & Education Experience: Minimum 10 years in Service industry

Qualification: Any Graduate, Diploma/ B.E/B. Tech from Electronics background are preferred

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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