Key Responsibilities

1.

Admissions Process Quality

Control

- Monitor branch visits to ensure students receive prompt, skilled, and effective counseling.

- Audit counseling sessions for accuracy, empathy, and conversion effectiveness.

- Ensure students receive complete and transparent information regarding courses, fees, and career opportunities.

2. Follow-up &

- Escalation Management

- Track missed follow-ups and initiate corrective action through defined escalation matrices.

- Implement systematic checks to reduce lead leakages and improve conversion ratios.

- Ensure timely communication with prospective students to maintain engagement and trust.

3.

Branch Performance

Audits

- Conduct regular audits to evaluate adherence to SOPs and service standards.

- Identify operational gaps that may impact revenue generation or student satisfaction.

- Provide actionable insights and recommendations for branch-level improvements.

4. Training &

- Process Improvement





- Collaborate with the training team to design retraining programs based on audit findings.

- Recommend SOP enhancements to streamline admissions workflows.

- Drive continuous improvement initiatives aligned with the Quality functions objectives.

5. Reporting &

- Analytics

- Prepare weekly and monthly quality reports highlighting trends, risks, and opportunities.

- Use data-driven insights to recommend strategic interventions for admissions growth.

- Present structured findings and action plans to senior management.

6. Operational &

- Infrastructure Audits

- Conduct inventory checks to ensure proper availability and management of required resources at branches.

- Perform branch infrastructure audits to ensure facilities meet organizational standards.

- Visit branches as required to conduct on-ground quality audits and operational checks

📌 Quality Analyst (Thane)
🏢 Itvedant
📍 Thane