Details:
Job Description

DESCRIPTION______________________________________________
Part of Stefanini's Infrastructure Services division, the Digital Workplace Platform (DWP) team continues to grow, and we are seeking M365 System Admin to perform technical support activities key to delivering Microsoft 365 Services to customers according to specific agreements with them.

This role operates under 12x5 + on call rotating shifts schedule with 9 hours shifts.
Job Requirements

Details:
Job Responsibilities
- Monitor and analyze M365 environments and services to maintain service quality in line with Stefanini values and client agreements.
- Collaborate with other support teams (Service Desk, Infrastructure, DevOps, etc.) to ensure seamless, end-to-end service delivery.
- Provide Level 3 technical support and platform administration for M365 Services including:
- Hybrid Exchange Server infrastructure
- All other M365 Collaboration Services part of M365 licenses (Viva, Loop, Forms, etc.), M365 Copilot
- Microsoft Teams
- SharePoint Online
- OneDrive for Business




- Azure AD / Entra ID
- Report operational issues, risks, and concerns to operational or account management as needed.
- Coach more junior team members
- Perform advanced troubleshooting using Microsoft 365 admin portals, PowerShell, and diagnostic tools.
- Manage and troubleshoot:
- Mail flow and transport rules
- End User issues related to M365 services
- Monitor M365 Service Health
- Work with Microsoft Support on Platform related issues
- Teams policies and voice configurations
- SharePoint permissions and site issues
- Identity and authentication issues (MFA, Conditional Access, SSO)
- Ensure strict adherence to client-specific policies, practices, and procedures at all times.
- Maintain a continuous learning mindset, staying up to date with best practices and recent developments in the industry.
- Contribute ideas to improve existing processes, tools, and team perfo

📌 admin (Hyderabad)
🏢 Stefanini North America and APAC
📍 Hyderabad