This is a remote position.

We are seeking an IT Project Coordinator with experience supporting US and European IT Field Services projects. The role involves coordinating global field engineers, managing work orders, supporting IT recruitment activities, and ensuring projects are delivered in line with client SLAs, compliance standards, and time-zone requirements.

This is a remote role based in India, requiring strong communication, documentation, and stakeholder coordination skills.

Key Responsibilities

US/EU IT Field Services Project Coordination

Coordinate IT field services projects across US and European regions (IMAC, break-fix, rollouts, site deployments)

Manage work orders and dispatch in office field engineers and partners

Track SLA compliance, response times, and resolution timelines

Coordinate activities across multiple time zones (IST, CET, GMT, EST, PST)

Act as a primary coordination point between end clients, vendors, engineers, and internal delivery teams

Ensure timely ticket closures and accurate documentation

Resource & IT Recruitment Coordination





Support IT recruitment and resource onboarding for US/EU field services projects

Coordinate interview schedules, availability, and deployment readiness

Maintain engineer pools, skill matrices, and regional coverage trackers

Coordinate background verification, NDA, and onboarding documentation

Align engineer availability with project schedules and regional demand

Client Communication & Reporting

Prepare and share daily/weekly project status reports for US/EU clients

Participate in client calls and operational reviews as required

Escalate risks, SLA breaches, or resource gaps proactively

Maintain audit-ready documentation and compliance records

Required Skills & Experience

Minimum 1 year of experience in:

IT Project Coordination (Field Services / Support Operations) OR

IT Recruitment / Resource Management for global projects

Hands-on exposure to US/EU field services delivery models

Str

📌 Project Coordinator (India)
🏢 EIL GLOBAL
📍 India