Role Overview

We are looking for a Customer Service Specialist to join our technical support team in Bengaluru, India. This role is suitable for someone who wants to build a career in customer support, networking, and IoT technology while working with international business customers.
Responsibilities
- Provide technical support to business customers through multiple channels, including phone, helpdesk, email, and other communication platforms, depending on customer demand and support volume.
- Handle both real-time phone interactions and written support requests, responding to helpdesk tickets within the required response time and providing timely assistance with straightforward technical issues.
- Assist customers with product-related questions, troubleshooting, configuration, integration, and basic network-related issues.
- Advise customers and sales representatives on the use and integration of Teltonika Networks products, helping them find practical solutions to their technical needs.




- Support international customers across different regions and time zones as part of a shift-based support model, adapting between communication channels according to the current support workload.
- Escalate complex or unresolved technical cases to Networking and IoT Engineers, providing transparent technical context, troubleshooting steps, and all relevant information required for further investigation.
- Maintain clear and professional communication with customers and internal technical teams throughout the support and escalation process.
- Good understanding of computer networking fundamentals, including TCP/IP, IPv4/IPv6, subnetting, routing, NAT, DHCP, DNS, VLANs, and LAN/WAN concepts.
- Basic understanding of VPN technologies, such as IPsec, OpenVPN, and WireGuard, as well as firewall and network security concepts.
- Basic understanding of cellular networking technologies, including 4G/LTE, 5G, APN configuration, SIM connectivity, and mobile network troubleshooting.
- Ability to

📌 First-Line Networking and IoT Engineer (Bengaluru)
🏢 Teltonika Networks
📍 Bengaluru