About Us Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, advantages, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, were combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, youll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex. Overview

Global Services supports a broad range of workstreams across multiple lines of business, requiring team members to be adaptable, client-focused, and committed to understanding the processes that support each area. Structured training will be provided to help new employees develop the knowledge, tools, and confidence needed to support assigned workstreams.



The Global Services Specialist is responsible for helping drive a strong client experience by delivering accurate, timely, and quality-focused support while partnering with team members, leaders, and cross-functional stakeholders to build process knowledge and continuously strengthen business acumen.
- Shift: Flexible with US rotational shifts (India night shifts) Responsibilities

Key Responsibilities:
- Manages inbound and outbound client communications , responding to inquiries and conduct followu2011up via assigned channel. Note this could be Voice, Email, or Chat.
- Review, research, and resolve client issues by using the tools, resources, system navigation, product knowledge, and functionality provided to support first contact resolution, escalating complex matters as appropriate.
- Respond promptly and accurately to client inquiries, ensuring adherence to SOPs, knowledge articles, compliance standards
- Accurately documents all interactions and

📌 Global Services Specialist (Bengaluru)
🏢 Paychex It Solutions
📍 Bengaluru