Role Title:
Project Manager – Dynamics 365 CRM

Experience:
3–6 Years

Location:
[In Office]

Department:
Microsoft Business Applications Practice

Role Overview

We are seeking a young and energetic Project
Manager
to lead end-to-end delivery across multiple
Dynamics 365 CRM
and
non CRM
portfolios, driving excellence in execution, customer satisfaction, and business growth. The ideal candidate brings a consulting mindset, strong delivery governance, and a proven ability to balance strategy with execution — having led implementations for at least 1
large enterprises
or 3
mid-scale/startup organizations
.

Key Responsibilities

Lead
end-to-end delivery
for multiple Dynamics 365 CE/CRM projects across diverse geographies and industries.

Drive
project governance
, ensuring on-time, on-budget delivery aligned with scope, quality, and compliance parameters.

Manage
multi-project portfolios
, balancing customer priorities, delivery milestones, and team bandwidth.

Provide
strategic direction
to project managers, technical leads,



and consultants — ensuring best practices and standardized frameworks are followed.

Serve as
primary client interface
, owning stakeholder communication, risk management, and escalation handling.

Partner with presales and account management teams to support
solutioning, effort estimation, and proposal reviews.

Drive
team capability building
across Power Platform, Azure, and Dynamics ecosystem; foster cross-functional collaboration.

Leverage experience from both
enterprise-scale transformations
and
agile, fast-paced environments
to shape adaptive delivery models.

Establish and monitor
KPIs for delivery excellence
, customer satisfaction (CSAT/NPS), and profitability.

Champion
continuous improvement
— retrospectives, automation, and reusable asset creation within the practice.

Required Skills & Experience

3+ years of experience
in Dynamics 365 CRM / CE project management,

Proven experience leading
multi-million dollar
CRM programs in both
co

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