Cloud Infrastructure
- Design, operate, and optimize AWS infrastructure in a hybrid cloud workplace.
- Improve performance, reliability, and cost efficiency through proactive optimization and capacity planning.
- Perform lifecycle management, scalability improvements, and infrastructure modernization initiatives.
- Act as a senior escalation point for complex infrastructure issues.
Systems Reliability Operations
- Participate in on-call rotation and lead incident response efforts.
- Own monitoring and alerting using tools such as CloudWatch and related observability platforms.
- Drive root cause analysis for recurring issues and implement long-term reliability fixes.
- Reduce operational effort through automation and proactive improvements.
Ticket Service Management
- Monitor, assign, prioritize, and resolve tickets using ITSM tools such as ServiceNow, Jira, or similar platforms.
- Adhere to SLA, ticket quality standards, documentation requirements, and escalation procedures.
- Perform root cause analysis for recurring issues and collaborate with teams for permanent fixes.




- Ensure accurate time tracking, ticket updates, and resolution notes as per ITIL best practices.
Identity, Access Corporate Systems
- Administer Active Directory, Entra ID, and Okta, including identity integrations.
- Implement and maintain IAM, RBAC, and access controls aligned with Zero Trust principles.
- Support core enterprise services including Group Policy, DNS, and DHCP.
- Configure user profiles, email accounts, and system policies as required.
Automation Infrastructure as Code
- Build and maintain infrastructure using Terraform.
- Develop automation using PowerShell, Bash, and Python.
- Integrate infrastructure workflows into CI/CD pipelines (e.g., GitHub Actions).
- Identify and eliminate manual processes through automation.
Network Connectivity Support
- Troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues.
- Configure and support network and local printers.
- Coordin

📌 Sr Cloud Infrastructure Engineer (Bengaluru)
🏢 BETSOL
📍 Bengaluru