Job Title: 4PL Lead - Integrated Logistics
Location: Ballabgarh

Role Overview
At Maersk, we are transforming into a global integrator of container logistics, connecting and simplifying our customers supply chains. The 4PL Lead plays a critical role in orchestrating end-to-end logistics solutions, ensuring consistent and high-quality service delivery aligned with Maersk s brand promise. This role is responsible for driving customer success, managing commercial pipeline opportunities, and enabling continuous improvement across the supply chain ecosystem.

Key Responsibilities
Customer Experience & Relationship Management
- Act as the primary interface for strategic 4PL customers, building solid and trusted partnerships.
- Develop deep insights into customers supply chains, business models, and strategic priorities.
- Translate customer needs into actionable plans within the Customer Experience and Operations teams.
- Drive a proactive, solution-oriented approach to enhance customer satisfaction and retention.

Integrated Service Delivery
- Ensure consistent,



high-quality delivery of 4PL services in line with Maersk s global standards and brand promise.
- Orchestrate multiple stakeholders (internal teams and external partners) to deliver seamless end-to-end logistics solutions.
- Monitor service performance, ensuring SLA adherence and continuous service excellence.

Commercial & Pipeline Management
- Contribute to pipeline development and actively manage commercial opportunities within assigned accounts.
- Drive revenue growth by ensuring effective quote follow-up, opportunity conversion, and engagement with internal sales teams.
- Deliver against agreed commercial targets, aligned with segmentation strategy and growth priorities.

Operational Leadership & Performance Management
- Review team and operational performance regularly, identifying risks, bottlenecks, and areas for improvement.
- Provide leadership and direction to ensure high-quality execution and account

📌 Lead 4PL (Gurugram)
🏢 A.P. Moller - Maersk
📍 Gurugram