Job Summary

JD - Technical Support Engineer (L2)
The Role

As a Technical Support Engineer, you will support core products like our Lead Management System (LMS) and Intelligent Interventions, which dramatically improve the productivity and effectiveness of enterprise sales teams. These products power our "Personal Assistant" app, automating salesforce activities using cutting-edge location-based technology and intelligent routing algorithms.

Our platforms collect and process millions of daily interaction data points. You will be responsible for ensuring these products run reliably in production by monitoring system health, debugging complex issues, investigating root causes, and ensuring a seamless experience for our BFSI customers across the Insurance, Lending, and Collections verticals.
What You Will Do
- Production SRE & Monitoring: Maintain production system reliability; configure and monitor health metrics, alerts, and dashboards to proactively isolate anomalies.
- Deep-Dive Debugging: Trace, reproduce, and isolate complex technical issues across application layers, logs,



APIs, and databases to identify true root causes.
- Incident Management: Own production incidents end-to-end; log, track, and resolve tickets while providing clear, structured updates via Jira or Freshdesk.
- Cross-Functional Collaboration: Partner closely with Engineering, QA, and Product teams to deploy fixes, validate data, and escalate critical bugs within an Agile/Scrum framework.
- Stakeholder Communication: Articulate technical root causes, impact assessments, and resolution statuses clearly to both internal technical teams and external enterprise client stakeholders.
Experience & Fluency
- Production SRE & Observability: 3-5 years of hands-on experience supporting enterprise SaaS web/mobile products. Competency using Kibana for log parsing, Grafana for metrics monitoring, and APM platforms (Datadog, New Relic) for tracing production issues.
- Database & Infrastructure Mastery: Robust

📌 Senior Technical Support Executive (Bengaluru)
🏢 Vymo Technologies
📍 Bengaluru