At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what s possible-setting current benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100, 000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let s sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

Acts as a Subject Matter Expert for Lead Logistics operations across 3PL, 4PL, and DCM processes, driving customer experience, process stability, KPI governance, and continuous improvement through standardization, automation, and data-driven insights.

You will be Responsible for:
- Owning end-to-end Lead Logistics operations post-booking,



including shipment execution, documentation, visibility, and reporting across 3PL, 4PL, and DCM workflows.
- Managing complex operational scenarios, exceptions, and customer escalations while ensuring data accuracy and a seamless customer experience.
- Acting as the Subject Matter Expert (SME) for shipment visibility, milestone tracking, vendor coordination, and customer-specific requirements.
- Driving KPI governance across quality, productivity, timeliness, and SLA adherence, while monitoring performance trends and customer outcomes.
- Leading root cause analysis (RCA) for process gaps and recurring issues, ensuring effective implementation of corrective and preventive actions.
- Collaborating with Customer Service, FinOps, and cross-functional teams to ensure smooth supply chain execution and reporting.
- Supporting onboarding, transitions, migrations, hypercare, and stabilization of new business and process

📌 Lead Logistics Operations (Chennai)
🏢 A.P. Moller - Maersk
📍 Chennai