Job Summary

Sr. Analyst POS/Payment application support provides support to the retail store POS application, monitoring alerts and notification for our ELG stores retail transactions. This position is responsible to ensure supporting applications Jobs required for our store s transactions are fully operational or processing as expected and requires strong Windows O/S, .Net, C# SQL technical knowledge. The analyst will be required to respond to, resolve and document issues as they come in a timely manner. You will be required to triage problems and escalate as needed to the development teams and work closely to come to resolution. The support analyst will require excellent Analytical problem-solving skills, be able to understand POS system architecture and dataflow, and be able to adapt quickly to recent and different problems day to day.
What You Will Do
- Responsible for the 24/7 support of POS/Payment applications in the Retail Store Systems
- Monitoring log files and log information
- Handling application issues
- Handling performance related issues




- Testing the new version and patches that were released
- Monitoring the alerting Dashboards and acting to alerts notifications
- Responsible in finding the root cause for various POS application issues, failed transactions, Services, Pin Pad issues
- Participating on a rotating on-call schedule for off-hour/weekend support
- Work with your team on creating technical support documentation used to manage and maintain the software
- Collaborate with the development teams to architect new solutions that your teams will eventually support
- Responsible for problem management and analysis to drive resolution to high volume recurring incidents to reduce overall incident volume
- Support and resolution of issues. Looking into incidents or tickets
- Work as a team and individually for troubleshooting / investigating critical problems and leading meetings
- Analyze with the development team for issue resolution
- Evaluate issu

📌 Senior Analyst, Store Systems (Bengaluru)
🏢 Saks In-dia
📍 Bengaluru