About this role
The Incident Response Analyst helps to manage the incident response efforts of the global, Access Now Helpline team. The Incident Response Analyst works closely with the Helpline regional team of incident handlers to analyze threats, and to escalate cases as needed. The Analyst helps to build and strengthen the Helpline s capacity to respond to digital security incidents affecting Access Now s constituency.
The Incident Response Analyst works closely with the Helpline Team, and reports through the Helpline s Incident Response Manager.
What you will do
- Support management of digital security incidents, such as instances of account compromise, malware, phishing and data leak, by serving as a 2nd level incident responder (Tier 2)
- Support the team of incident handlers in conducting information security incident root cause analyses
- Analyze and gain understanding of artifacts related to incidents managed by the Helpline, taking into consideration the need to preserve forensic evidence
- Gather and correlate incident data to identify specific vulnerabilities and make recommendations that enable preparation and remediation both in individual cases and in response to trends affecting larger communities
- Continuously learn about tools, techniques and tactics used by adversaries and the techniques used to defend against them
- Serve as second level escalation point for the Incident Handling team on technical escalations related to incident response, providing guidance proactively or in reply to incident handlers (Tier 1) escalations requests
- Strengthen the Helpline s ability to produce and share quality threat intelligence indicators and trends, including by reviewing MISP events, supporting the development of public or confidential security advisories to inform constituents of the current situational picture and how it may be changing
- Support the development of workflows and processes to increase the Helpline s ability to consume threat informatio
📌 Incident Response Analyst (India)
🏢 Access
📍 India