Job Summary
You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Flexible to work in US hours shifts.

About The Team
The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume setting that handles over 10 million contacts per year. We Invest in You At Walmart, we focus on the growth and development of our associates

What You will Do

As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.



All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference.

What You will bring

1 to 3 Years of relevant customer service experience

Excellent written and verbal communication skills

Able to interact professionally with customers.

Ability to manage multiple tasks simultaneously.

Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care

In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.

Review, analyze, and process critical customer queries with accuracy to provide customer

satisfaction.Adhere to quality, compliance guidelines and SLAs

Must type a minimum of 25

📌 SENIOR RESOLUTION COORDINATOR, CONTACT CENTER (Chennai)
🏢 Walmart Global Tech India
📍 Chennai