ITSM serves as a trusted technical advisor and partner to the sales organization, helping prospective and existing customers evaluate and adopt SolarWinds IT Service Management solutions, including SolarWinds Service Desk (SWSD) and Web Help Desk (WHD). This role combines technical expertise, business acumen, and strong communication skills to demonstrate how SolarWinds solutions address customer challenges and deliver measurable business value.

The Solution Engineer partners closely with Account Executives, Customer Success, Product Management, and other cross-functional teams to drive revenue growth, support customer success, and provide market feedback. Success in this role requires a consultative approach, the ability to understand customer business objectives, and the technical skills to architect and demonstrate effective solutions.
Key Responsibilities
- Partner with Sales teams throughout the customer lifecycle to support current business, expansion, and renewal opportunities.
- Conduct discovery sessions to understand customer business objectives, operational challenges,



technical requirements, and success criteria.
- Deliver compelling product demonstrations of SolarWinds Service Desk and Web Help Desk tailored to customer use cases and business outcomes.
- Design and support proof-of-concept (POC) and trial engagements, enabling customers to validate solution value through guided evaluation.
- Serve as a trusted advisor on IT Service Management best practices, workflows, automation, service delivery, and operational maturity.
- Develop technical strategies and solution recommendations that align with customer business goals.
- Respond to technical questions, RFPs, RFIs, security questionnaires, and competitive evaluations.
- Collaborate with Product Management, Engineering, Customer Success, and Support teams to advocate for customer requirements and improve product offerings.
- Maintain awareness of industry trends, market developments, competitive position

📌 Solution Engineer (Bengaluru)
🏢 SolarWinds
📍 Bengaluru