Job Description

Day to day management of the Telephony environment to ensure optimal services.

Daily operational support, maintenance and troubleshooting of Avaya servers and products including CMS.

Owner of all Global Interactive Voice Response Systems.

Maintain relationships with third party vendors.

Management of all toll free and local phone numbers utilized both internally and externally.

Budget responsibilities related to vendors and internal telephony costs.

Evaluate hardware, software, and communications products and provide recommendations to the Technical Infrastructure team.

Identify and recommend changes needed in the infrastructure to optimize Guest-tek s technological goals.

Implement technology and infrastructure changes.

Manage issue identification and resolution in a timely and effective manner.

Act as the point of contact for telephony related issue resolution.

Identify and recommend cost-saving opportunities and effective asset management.

Communicate major process and procedure changes to end users and stakeholders.





Perform root-cause analyses and make recommendations for improvements.

Qualifications

Experience with Avaya Telephony systems, hardware, and software a must.

Knowledgeable on Avaya s Call Management System and reporting abilities.

Ability to build and design Interactive Voice Reponses Systems

Understanding of the OSI network model.

Familiarity with QOS, with an emphasis on VoIP, SIP, and TCP/IP networking.

Some knowledge of LAN/WAN and firewall policies.

Current technical experience relevant to VoIP infrastructure.

VoIP Networking Architecture and troubleshooting.

Experience with Asterisk telephone systems

Experience with AudioCodes.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Support Supervisor (Gurugram)
🏢 Guest Tek
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