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Experience: 4+ yrs

Location: Bengaluru, Karnataka, India

Job Type: Full-time

We are looking for a results-driven
Customer Success Manager
to build strong, long-term customer relationships while driving adoption, retention, expansion, and revenue growth. This role is ideal for a commercially minded customer success professional who can understand customer needs, identify growth opportunities, and convert those opportunities into measurable business outcomes.

The ideal candidate will combine strong relationship management with a sharp understanding of
upselling, cross-selling, account expansion, and customer lifecycle management
. You will work closely with customers and internal teams to ensure successful adoption, maximize customer value, and identify opportunities to expand existing accounts.

Requirements
Key Responsibilities
Customer Success & Relationship Management
- Build and maintain strong, trusted relationships with key customers and stakeholders




- Understand customer objectives, business challenges, and success criteria
- Develop and execute customer success plans aligned with customer goals
- Monitor customer health, engagement, adoption, satisfaction, and retention
- Act proactively to identify and resolve customer concerns before they become escalations

Upselling & Account Expansion
- Identify and execute upselling opportunities within existing customer accounts
- Develop strategies to expand account value based on customer needs and product adoption
- Identify relevant cross-selling opportunities across products, services, or solutions
- Work with sales and internal teams to develop expansion proposals and commercial opportunities
- Build robust business cases demonstrating the value of additional products or services
- Maintain a healthy pipeline of expansion opportunities and track conversion performance

Customer Adoption & Value Realization

📌 Customer Success manager (Bengaluru)
🏢 Weekday AI (YC W21)
📍 Bengaluru