Job Description:

Experience:
3–6 years

Location:
Hyderabad

Shift:
Rotational | 24×7

Notice Period:
Immediate

Key Skills & Experience:
- 3–6 years of experience in
Email Operations, Email Security, Trust & Safety, SOC
environments
- Strong expertise in
spam & abuse mitigation
- Hands-on experience with
Splunk, SIEM. EDR
- Strong understanding of
SMTP, SPF, DKIM, and DMARC
- Experience managing operations in a
24×7 environment
- Robust analytical, decision-making, and stakeholder-management skills
- Experience with
Proofpoint
and email security workflows is highly desirable

Key Responsibilities:
- Oversee daily operations and ensure
SLA, productivity, and quality targets
are consistently achieved




- Monitor and analyze trends in
spam, phishing, spoofing, and email abuse
- Drive proactive mitigation strategies and security improvements
- Conduct
incident reviews, Root Cause Analysis (RCA)
, and implement corrective/preventive actions
- Leverage
Splunk
to build dashboards, monitor KPIs, and generate actionable insights
- Ensure compliance with
SPF, DKIM, DMARC
and other email security standards
- Collaborate with cross-functional teams and multi-vendor partners
- Drive
continuous improvement, process optimization, and automation

📌 Email Security Agent (Hyderabad)
🏢 Sutherland
📍 Hyderabad