Responsibilities
- Taking calls from Hotel Staff members and dispatched technicians.
- Adhering to company policies on attendance and use of phone codes.
- Creating, Updating, Resolving or Escalating incidents according to company policies and SLAs.
- Communicating with clients and internal GuestTek s departments.
- Co-operating within the team to ensure all calls are answered within SLAs.
- Other related duties as assigned by Global Services Management Team.
- Achieve KPIs set by management team.
Requirements
- Must be able to speak and write in fluent English.
- Degree in Computer science or relevant field or work experience in a similar field.
- Excellent communication both verbal and written in English and good interpersonal skills
- Must be able to work with a variety of hardware, software, and networking technologies
- Firewall and load balancers: Elfiq, Cisco ASA and Juniper
- Switches: HP, Cisco, Cisco Meraki, Aruba and Ruckus
- Access Points and Controllers: Cisco, Aruba and Ruckus
- Good knowledge of IPTV and STB technology is an advantage.




- Must demonstrate knowledge of networking: OSI layer, TCP/IP protocol, routing and switching (ACLs, static routes, NAT, VLANs, trunking, STP, DNS, DHCP, etc)
- Experience in managing and fine tuning of wired and wireless networks (Networking QOS settings)
- Demonstrable experience in connectivity verification, diagnosis and troubleshooting of wired and wireless networks.
- Relevant Networking/IT certification is an asset (CCNA or similar)
- Linux knowledge is a must (CLI commands, experience with scripting and automation processes will be an add-on)
- Good understanding of business supported
- Available to cover shifts supporting a 24/7/365 operation.
- Robust communication skills and understanding of the business supported.
- Must demonstrate knowledge of networking.
- Must demonstrate problem solving skills.
- Understanding Guesttek proprietary products is an asset.

Disclaimer: This job posting has been aggregated f

📌 GNOC Specialist (Gurugram)
🏢 Guest Tek
📍 Gurugram