24 Aug
|
Kyndryl
|
Bengaluru
Job Summary
As a Technical Support professional at Kyndryl, you will provide structured product-oriented support for a Kyndryl client's embedded, real-time, Linux, cloud-edge, and platform software environments. The role provides Level 1 and/or Level 2 support, including case triage, diagnostics, issue reproduction, technical investigation, root-cause support, workaround assistance, case documentation, and escalation support within customer-defined support systems and communication standards.
Responsibilities
- Provide Level 1 support by receiving and triaging support cases, collecting diagnostic information, identifying missing data, providing known solutions, communicating next steps, maintaining case status, and attempting issue reproduction.
- Provide Level 2 support by performing advanced troubleshooting, problem analysis, technical investigation, root-cause support, workaround development, and deeper issue reproduction across software, platform, and integration layers.
- Support complex customer environments, including lab, integration, platform,
and certification-related contexts, where directed by customer processes.
- Document solutions, develop knowledge resources, mentor support engineers, and contribute to process improvement and customer success outcomes.
- Escalate defects, product issues, security concerns, or certification/compliance questions through approved customer-defined channels.
- Operate within role boundaries: do not make architectural decisions, product commitments, certification determinations, compliance assertions, security posture statements, or unauthorized configuration/code changes.
Requirements
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and career development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive
📌 Sr Lead, Software Engineering (Bengaluru)
🏢 Kyndryl
📍 Bengaluru