Responsibilities
- Providing second and third line support to users of the CW1 service desk
- Investigating support service level deviations and performing proactive troubleshooting
- Leading CW1 deployments and in-country engagements, including new country implementations
- Troubleshooting existing customizations workflow, tag rules files received via eAdaptor
Requirements
- Demonstratable technical knowledge and expertise of CargoWise
- Cargowise One Workflow Design and understanding the use of event code, milestones, tasks and trigger and macro setup in filtering
- Experience using, configuring, and troubleshooting modules such as Registry, EDI Message, Tag Rules, Workflow Templates, and Buffer Management System
- Proficiency in handling data formats such as XML, JSON, EDIFACT, X12, raw text files, Excel, CSV, and tagged separated files
- XUE and XUS analysis and understanding of EDI communications setup with carriers, airlines and message analysis
- Experience in SNOW and handling of tickets before (preferred but not required)




- Producing comprehensive supporting documentation
- Collaborating with onshore and offshore teams to ensure quality transitions and develop functional specifications
- Proactively learning and sharing upcoming CW1 features
- Identifying continuous improvement opportunities
Ideal/Preferred Qualifications
- Natural bar-raiser: curious and passionate, with a desire to continuously learn more
- Bias to action, being familiar with methods and approaches needed to get things done in a collaborative, lean and fast-moving setting
- Respond effectively to complex and ambiguous problems and situations
- Simplify, clearly and succinctly convey complex information and ideas to individuals at all levels of the organization
- Motivated by goal achievement and continuous improvement, with the enthusiasm and drive to motivate your team and the wider organization

Disclaimer: This job posting has been aggregated from external source. Role details, con

📌 Cargowise Support Engineer (Bengaluru)
🏢 APM Terminals
📍 Bengaluru