Job Description Summary

The Technology Support Services role supports and maintains applications and infrastructure across all environments. You perform a variety of technical services in support of applications and infrastructure and play a vital part in the fulfilment of IT Service Management (ITSM) processes.

You will collaborate with individuals across many professional roles (e.g., Technology Application Development, Technology Analysis, Information Risk Management (IRM), Technology Engineering) and teams (e.g., Application Products, Delivery Lines, Technology Operations, IRM, Infrastructure Products, Project Managers, Infrastructure Partnership Leaders (IPLs)) to execute tasks and contribute recommendations based on operational observations, production and test performance/environments and end user needs/requirements.

The ideal qualified candidate will need to work 1st shift hou:00 AM - 5:00 PM EST (4:00 PM to 1:00 AM IST).
Key Responsibilities
- Executes work in adherence with IT Service Management best practices.
- Identifies,



designs and assists in implementing opportunities to standardize operational environments.
- Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
- Designs and develops standard, repeatable production runs; creates all appropriate job control language; schedules scripts and standard documentation; and partners with other support organizations to set up and execute.
- Executes process improvements through optimization, enhancements and implementation of recent operational features and functions.
- Provides consultation and support to delivery teams in their release activities.
- Engages in critical situations.
- Ensures currency of data in configuration management tools.
- Maintains adherence to contract license usage.
- Provides data-driven decisions by delivering operational metrics and by analyzing operat

📌 Specialist, Technology Services Practitioner (Hyderabad)
🏢 Nationwide Insurance
📍 Hyderabad