- Team management experience
- communication skills- B2 High/C1 Level
- Minimum of 1 years experience within a contact Centre environment as a Team Manager
- Experience within customer services(Voice process)
- Excellent leadership and communication skills
- Should be comfortable with rotational shifts & Week Offs
- Solid coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual
- Creative thinking
- Education
- Graduate

1. Team Leader - Travel Process (Inbound)

Gurgaon (Sector 30)

Travel/Ticketing experience mandatory (Amadeus/GDS/Sabre)

Minimum 1 year TL experience

24/7 shifts | 2 days off

Education : HSC /Grad

Experience : Minimum 1 year of experience as a TL / Customer Service Experience (Inbound)

Background : BPO Experience

Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills

Skills :



Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage

Notice Period : Minimum 15 days or immediate
- Team management experience
- communication skills- B2 High/C1 Level
- Minimum of 1 years experience within a contact Centre environment as a Team Manager
- Experience within customer services(Voice process)
- Excellent leadership and communication skills
- Should be comfortable with rotational shifts & Week Offs
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual
- Creative thinking
- Education
- Graduate

.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Team Leader (Gurugram)
🏢 Sykes
📍 Gurugram