Department: Home Healthcare
Experience: Minimum 3–4 years
Industry: Healthcare / Home Healthcare
Location: Mumbai

Job Summary

We are looking for an experienced Telesales & Operations Executive with a robust background in home healthcare. The candidate will be responsible for handling incoming enquiries, understanding client/patient requirements, converting enquiries into confirmed services, and coordinating the day-to-day deployment of nurses and caretakers.

The ideal candidate should have hands-on experience in home healthcare operations, nurse/caretaker assignments, client coordination and telesales/conversion, along with a positive understanding of healthcare services.

Key Responsibilities

Telesales & Client Conversion
Handle incoming calls, enquiries and leads for home healthcare services.
Understand the patient's requirements and recommend appropriate services.
Explain services, pricing, terms and availability clearly to clients and family members.
Follow up with leads and convert enquiries into confirmed bookings.




Maintain regular follow-ups with prospective and existing clients.
Maintain accurate records of enquiries, conversions and follow-ups.
Achieve monthly sales/conversion targets.

Home Healthcare Operations
Coordinate and manage assignments for nurses, caretakers and other home healthcare staff.
Match staff availability and skills with patient requirements.
Coordinate staff deployment, replacements, leave requirements and shift changes.
Ensure timely attendance and continuity of services.
Maintain regular communication with patients/families and deployed staff.
Handle operational issues and resolve client/staff concerns promptly.
Coordinate with the operations team to ensure smooth delivery of home healthcare services.

Documentation & Reporting
Maintain updated client, patient and staff records.
Track assignments, attendance, replacements and service status.
Prepare daily/weekly reports on leads, conversions and oper

📌 Operations Executive Mumbai (India)
🏢 Diagnex
📍 India