Programme Delivery Manager

Reports to: Chief Operating Officer · Location: Mumbai, in office · Band: ₹18,00,000 – ₹28,00,000 p.a. based on your experience, current compensation etc · Positions: 2

Company Description White Globe Group is India’s leading multilingual content and language solutions provider, recognized as the country’s top language service provider for three consecutive years and ranked among the global Top 100 by Slator’s LSPI. Since its founding in 2016, the company has grown rapidly, delivering AI-enabled and human-led localization, content creation, and translation services in 350+ languages and 1,000+ language pairs.

White

Globe serves 2,750+ enterprise clients, including Fortune 500 companies, across 60+ industries and 50+ countries, supported by 250+ in-house professionals and a global network of linguists and content experts. With quintuple ISO certifications and over one billion words translated, the organization focuses on culturally relevant, technology-driven solutions that power global communication, marketing, media, eLearning, and language training.

Role Description

Single accountable owner for a large multi-year localisation programme for a global medical device manufacturer, spanning human medical translation, machine translation post-editing across 16 language pairs, and a governed machine translation pipeline.

What you will own

- Own end-to-end delivery,



service levels and client satisfaction across all three service lines of the programme.
- Chair the operational and management governance forums with the client, and represent White Globe in commercial and quality escalations.
- Hold the programme P&L;: volume utilisation against the annual commitment, capacity planning, and margin protection across language pairs.
- Direct the project management, quality, terminology and engineering functions supporting the programme.
- Own the change order process — identify scope movement early and convert it into a written change order before work commences.
- Ensure ISO 17100, ISO 18587, ISO 13485 and ISO 27001 obligations are met in practice, not only on paper.

What you need

- 10+ years in localisation or language services, with at least 4 years running programmes above ₹10 crore in annual value.
- Demonstrable ownership of a multi-language programme across 10 or more language pairs.
- Fluency with translation memory economics — match categories, leverage, weighted word counts and how they drive both cost and price.
- Experience operating in a regulated industry where quality failures carry consequences beyond commercial ones.
- Comfort holding a firm line with a client while keeping the relationship intact.

Useful to have

- Medical device, pharmaceutical or clinical content experience.
- Experience as an authorised operator on a client-owned TMS.

📌 Programme Delivery Manager (Mumbai)
🏢 White Globe Group
📍 Mumbai