Job Summary

Tech Customer Spt Analyst III

Are you interested in supporting our customer s needs and resolving their issues

Would you like to be part of a collaborative and supportive team
Role Overview

As a Technical Account Manager, you will be a vital member of our team working with a diverse range of technologies and disciplines. You will enjoy working in a friendly environment and benefit from our investment in staff. Technical Account Manager (Finance Crime Consultant) with a background providing customer software support and a passion for data and technology, to join our Customer Support Team. This role serves as primary point of contact for an assigned client base product-line responsible for overall account management, troubleshooting with the customer, ensuring optimization of LexisNexis solutions, and identifying opportunities for additional solutions or enhancements. TAM s need to understand each client s unique workplace and provide the business and technical support where multiple LexisNexis products and services are implemented. In addition,



TAM s will partner with other LexisNexis teams to ensure a holistic approach to software, products, and services in support of the client s business needs.
Responsibilities
- Communicate directly with client technical and business teams to understand business requirements and provide technical recommendations and guidance. Proactively monitor client transactions and processes, perform analysis, and provide recommendations to necessary parties (i.e., technology, customer, and business leaders). Partner with all internal teams to create a single, seamless LexisNexis face to the client.
- Engage clients in assessing their business needs and making recommendations on optimizing software and processes including identification of training needs. Perform analysis and provide recommendations to ensure customer satisfaction with LexisNexis products and services while aligning with LexisNexis strategies and value propo

📌 Technical Account Manager (Mumbai)
🏢 Elsevier
📍 Mumbai