Hello All,

Greetings from
ZettaMine

Role:
Senior ServiceNow CMDB – Job Description

Location:
PAN India

Years of Experience:
8 to 12 years

Notice Period:
Immediate Joiners

Detailed JD

Role Summary

We are looking for a
Senior ServiceNow CMDB/CSDM/Service Mapping Developer with 8–12 years of experience
to design, implement, and improve enterprise Configuration and Service Management capabilities.

The candidate will be responsible for establishing a
trusted, scalable, and relationship-rich CMDB
aligned with CSDM and capable of supporting ITSM, ITOM, ITAM, AIOps, and downstream AI use cases.

This is a hands-on engineering role requiring robust knowledge of
CI modelling, discovery, reconciliation, service mapping, and CMDB data quality
.

Key Responsibilities
- Design, configure, and enhance
ServiceNow CMDB
.
- Implement and maintain CMDB structures aligned with
Common Service Data Model (CSDM)
.
- Design CI class models, attributes, and relationships.
- Configure and enhance
ServiceNow Discovery
.
- Develop and maintain
Service Mapping




for business and application services.
- Create and troubleshoot discovery patterns and identification rules.
- Configure and optimize
Identification and Reconciliation Engine (IRE)
rules.
- Integrate CMDB data from cloud, infrastructure, monitoring, asset, and external discovery platforms.
- Implement
Service Graph Connectors
and API-based CMDB integrations where appropriate.
- Design reconciliation strategies across multiple authoritative data sources.
- Identify and remediate:
- Duplicate CIs
- Stale CIs
- Orphan CIs
- Missing relationships
- Incorrect CI classifications
- Data ownership issues
- Establish and monitor
CMDB Health
metrics covering completeness, correctness, and compliance.
- Implement data certification and governance processes.
- Model relationships between:
- Business Services
- Application Services
- Business Applications
- Infrastructure CIs
- Cloud resources
- Databases
- Network components
- Owners/suppor

📌 ServiceNow Developer (Hyderabad)
🏢 ZettaMine Labs
📍 Hyderabad