Hotel Mariton is looking for a well-presented, confident, and experienced Front Office Manager to manage the complete front office operation and deliver an excellent guest experience. The candidate should have strong hotel front-office experience, excellent communication skills, a professional personality, and hands-on knowledge of IDS hotel software.

Key Responsibilities
- Manage and supervise daily front office operations.
- Oversee guest check-in and check-out procedures.
- Handle reservations, room allocation, billing, and guest accounts.
- Ensure a high standard of guest service and satisfaction.
- Handle guest complaints and resolve issues professionally and efficiently.
- Supervise, train, and motivate front office staff.
- Monitor arrivals, departures, room availability, occupancy, and VIP guests.
- Coordinate effectively with Housekeeping, F&B;, Maintenance, and other hotel departments.
- Maintain accurate front-office records and daily reports.
- Handle cash and payment-related procedures responsibly.
- Ensure proper shift handovers and smooth communication between teams.




- Use IDS software for reservations, billing, room status, reports, and other front-office functions.
- Ensure compliance with hotel SOPs and service standards.
- Support management in achieving occupancy, revenue, and guest-satisfaction targets.

Candidate Requirements
- Minimum 5-8 years of relevant hotel front-office experience, preferably in a managerial/supervisory position.
- Hands-on knowledge of IDS hotel software is mandatory/preferred.
- Excellent communication and guest-handling skills.
- Good personality, professional appearance, and confident attitude.
- Strong leadership and team-management abilities.
- Positive knowledge of hotel reservations, billing, check-in/check-out, and front-office procedures.
- Excellent problem-solving and decision-making skills.
- Customer-focused and service-oriented approach.
- Ability to work in shifts, weekends, and holidays as required.

Compensa

📌 Front Office Manager (Jalandhar)
🏢 Hotel Mariton
📍 Jalandhar