Digital Employee Experience (DEX)
- Own the DEX program, tracking employee-facing metrics such as boot/logon time, app responsiveness, and device health across Windows and macOS.
- Build proactive monitoring and remediation campaigns that detect experience issues before they become help desk tickets.
- Partner with Security and Service Management to convert DEX signals into prioritized remediation and user communication.
- Report DEX trends and outcomes to IT leadership, linking experience metrics to endpoint investments.
Intune - End-to-End Windows Device Lifecycle
- Own the Windows device lifecycle in Intune, including Autopilot provisioning, configuration, security baselines, apps, patching, compliance, and retirement.
- Lead phased co-management migration from SCCM to Intune, including workload transition decisions and roadmap toward cloud-native management.
- Design Intune profiles, security baselines, BitLocker, firewall, Windows Update rings, and Conditional Access alignment with Identity and Security teams.
- Own application packaging and deployment through Win32 apps,



Store apps, and Company Portal self-service.
- Build automation for policy deployment, drift detection, troubleshooting, and fleet reporting. JAMF - End-to-End macOS Device Lifecycle
- Own the macOS lifecycle in JAMF, including ADE enrollment, configuration, security baselines, apps, patching, compliance, and retirement.
- Lead Apple enrollment strategy and Apple ID governance for the macOS fleet.
- Maintain JAMF profiles and CIS-aligned security baselines such as FileVault and firewall with Security.
- Own JAMF Self Service, Apps & Books, packaging, distribution, and license management.
- Integrate JAMF workflows with vulnerability management and ITSM for unified patch governance.
AI-Assisted / Agentic Automation & Scripting
- Identify desktop engineering processes suitable for AI-assisted workflows, agentic automation, and human-in-the-loop orchestration.
- Design workflows that connect DEX,

📌 Sr Desktop Engineer (India)
🏢 Replicon
📍 India