Job Overview:

- The Product Success Analyst (PSA) is responsible for ensuring that customers/internal teams realise ongoing value from the company's products and in-house-developed tools.

- This role owns the relationship post-onboarding - driving adoption, coordinating rollouts of new internal automation tools, resolving issues, and identifying opportunities to improve efficiency and satisfaction for the accounts and teams they support.

Key Responsibilities:

- Coordinates the end-to-end rollout of new in-house-developed tools to receiving teams, including scheduling, pilot testing, training, and adoption tracking.

- Defines and tracks success metrics (e.g., cycle time, quality, and efficiency) for current tools and processes in partnership with process owners.

- Builds and maintains strong relationships with assigned customers or internal stakeholder teams, acting as their primary point of contact.

- Monitors customer/team health and proactively identifies risks to satisfaction, adoption, or retention.

- Runs regular check-ins and business reviews to gather feedback, share updates, and surface opportunities for improvement.

- Maintains issue-tracking logs for open items raised during rollouts or ongoing use, and drives them to resolution with the relevant teams.

- Collaborates with product, development, and support teams to relay customer/team feedback and influence the roadmap.

- Prepares and delivers training materials, user guides, and communications to support the adoption of new tools or processes.

- Tracks and reports on customer/team satisfaction, adoption rates,



and other success metrics to leadership.

- Manages the company's AI tools and applications used across the office — including access/licensing, usage guidelines, troubleshooting, and evaluating new AI tools for adoption.

Required:

- Bachelor's degree in Business, Communications, or a related field, or equivalent practical experience, with a minimum of 5 Years of experience in BPO/staffing

- Six Sigma/Lean Black Belt would be preferred

- Demonstrated experience coordinating cross-functional projects or rollouts involving multiple stakeholders.

- Strong verbal and written communication skills, with the ability to explain processes or tools clearly to non-technical audiences.

- Proficiency with spreadsheets (e.g., Excel/Google Sheets) for tracking issues, metrics, and project status.

- Have strong Analytical Ability

- Hands-on experience with Gen AI, LLMs, Agentic AI workflows, AI Automation, SaaS design concepts, Claude Cowork.

Preferred:

- Experience working with process automation initiatives.

- Familiarity with pilot testing processes and basic project management practices.

- Prior experience in a technology or operations-heavy business environment.

Skills & Competencies:

- Relationship management and stakeholder communication.

- Project coordination and organizational skills.

- Problem-solving and issue triage.

- Data tracking and reporting.

- Adaptability across cross-functional teams (Product, Development, Support, Operations).

- Working knowledge of AI tools/applications and their practical use in daily workflows.

📌 Product Success Analyst (Noida)
🏢 Cynet India
📍 Noida