Bring your expertise to a high-visibility internal consulting team where your insights, storytelling, and automation mindset improve how critical work gets delivered.

As a Process Improvement Associate in the Performance Consulting – Process Intelligence Team, you will partner with key stakeholders to identify opportunities to analyze and improve business processes and design ideal target state processes. You will help teams apply intelligent automation and robotic process automation capabilities, including integration of artificial intelligence, machine learning, large language models, and agent-based approaches, while maintaining responsible human-in-the-loop practices. You will join a global internal consulting team with high visibility that supports critical business reengineering, process data analysis, and diagnostic efforts across consumer and community banking, grounded in Diversity, Inclusion & Opportunity.

Job Responsibilities:

- Develop detailed process maps, workflows, and documentation to synthesize findings, shape recommendations, and influence senior executives through clear storytelling.
- Leverage internal generative artificial intelligence tools and GitHub Copilot to enhance delivery quality and evolve team outputs.
- Partner with project team members to interview stakeholders, analyze business process documents, and gather data to identify improvement opportunities.
- Lead one or more projects by demonstrating leadership through influence and strengthening team and organizational culture.
- Collaborate with the team to build hypotheses, analyses, and roadmaps, while identifying roadblocks and escalating risks with proposed solutions.
- Analyze key business processes to identify opportunities for improvement and automation, using data analytics to provide continuous insight.
- Contribute to testing and deployment of process tools and technologies, ensuring alignment to objectives and operational standards.
- Facilitate working sessions to align stakeholders on problem statements, root causes, and target state outcomes.
- Apply structured root cause analysis to translate process pain points into actionable recommendations.
- Define measurable success outcomes and track progress against target state process intent.
- Document target state process designs with clear handoffs, roles,



and controls to support implementation readiness.

Required qualifications, skills, and capabilities:

- Apply data analytics to interpret results and use models and diagrams to represent and communicate data requirements and assets.
- Communicate complex ideas, concepts, or data effectively to diverse audiences using structured storytelling.
- Collaborate effectively with teams that have varied experiences, skills, and backgrounds.
- Use artificial intelligence tools and coding assistant tools responsibly, including working with data and knowledge, learning from experience, reasoning and planning, and safe human-in-the-loop interaction.
- Demonstrate strong problem-solving skills and executive-level communication, including effective client and stakeholder management.
- Take ownership of tasks and manage most elements of an end-to-end workstream.
- Create written and verbal presentations tailored for senior audiences.
- Develop clear process documentation, including current state and target state process maps and supporting narratives.
- Conduct stakeholder interviews and synthesize qualitative and quantitative inputs into concise findings.
- Identify process risks, issues, and dependencies, and propose practical mitigations.
- Translate target state designs into implementable requirements that enable automation and operational adoption.

Preferred qualifications, skills, and capabilities:

- Utilize systems thinking to analyze complex processes and identify areas for optimization and integration.
- Apply customer service principles to align process improvements to customer needs and improve satisfaction.
- Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
- Use agile methodologies to iteratively develop and refine process improvements with flexibility and responsiveness to change.
- Apply intelligent automation and robotic process automation concepts to support execution of target state designs.




- Use structured prioritization approaches to size opportunities and support roadmap sequencing.
- Facilitate workshops that drive alignment on decisions, trade-offs, and next steps across stakeholder

ABOUT US JPMorganChase, one of the oldest financial institutions, offers cutting-edge financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

📌 Process Improvement Associate (Mumbai)
🏢 JPMorganChase
📍 Mumbai