Role & Responsibilities
- Lead ServiceNow projects end-to-end, including initiation, planning, requirements gathering, execution, testing, deployment, and project closure.
- Develop and maintain project plans, schedules, milestones, dependencies, resource assignments, and status dashboards using Smartsheet.
- Gather business requirements and prepare Business Requirements Documents (BRDs), functional requirements, user stories, process flows, and acceptance criteria.
- Manage project scope, schedule, budget, resources, risks, issues, dependencies, and change requests to ensure successful delivery.
- Coordinate ServiceNow development across Incident, Problem, Change, Request, Service Catalog, and other ITSM modules.
- Work closely with ServiceNow developers on Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, ACLs, workflows, and REST API integrations.
- Facilitate project kickoff meetings, status meetings, sprint planning, daily stand-ups, backlog refinement, reviews, and retrospectives.
- Maintain RAID logs, action-item trackers, project documentation,



meeting minutes, status reports, and executive-level project updates.
- Coordinate across business stakeholders, developers, QA teams, infrastructure teams, vendors, and leadership to resolve blockers and maintain delivery timelines.
- Manage UAT, defect tracking, release readiness, update sets, deployments, upgrades, production support, and post-implementation activities.
- Track project progress and KPIs using Smartsheet, ServiceNow, Jira, and reporting dashboards, escalating risks and schedule deviations when required.
- Ensure project deliverables meet business requirements, ServiceNow best practices, quality standards, and agreed acceptance criteria.

Preferred Candidate Profile
- Hands-on experience as a Project Manager/Technical Project Manager managing ServiceNow development, implementation, or enhancement projects.
- Robust knowledge of project management fundamentals, including sco

📌 Project Manager (Hyderabad)
🏢 N4 Consulting
📍 Hyderabad