Job Summary

The Product Specialist and trainer is primarily focused on working on escalated incidents, and reported issues with the network as well as internal GuestTek products. The Product Specialist must be able to work on a variety of hardware and software related issues in a timely manner. This individual must be able to work under pressure to provide quick solutions for the Clients, and needs to demonstrate an exceptional knowledge of all company products and services, providing their support. The Product Specialist and trainer is the highest level of escalations within the support structure. Must be highly perceptive and analytical, able to adapt teaching techniques to different learner types, support staff in developing their knowledge and abilities, and be able to deliver thorough training to share product expertise in ways that inspire others.
Responsibilities
- Creating, Updating, Resolving or Escalating incidents according to company policies and SLAs.
- Working with various GuestTek departments on escalations through resolution.
- Configuring Firewalls,



Wireless Lan Controllers and Switches to maximize network efficiency and security.
- Maximizing network performance through ongoing monitoring and troubleshooting.
- Investigating faults in the network.
- Reviewing release notes and updating network equipment to the latest firmware releases when required.
- Thinking outside of the box to quickly come up with solutions to complex network issues.
- Communicating with clients and client facing departments for escalated issues.
- Adhere to current company policies and procedures.
- Working with the team to ensure incidents and calls are addressed within SLAs.
- Train team when required.
- Involvement in the NPI process when required.
- Other related duties as assigned by Global Services Management Team.
- Devise technical training programs according to organizational requirements.
- Determine course content according to objectives.
- Produce training schedu

📌 Product Specialist and Trainer (Gurugram)
🏢 Guest Tek
📍 Gurugram