Job Role: Head - Customer Success

Job Description
- Lead overall customer and employee experience strategies across the organization.
- Develop and implement initiatives to improve customer satisfaction and employee engagement.
- Align cross-functional teams to identify and reduce friction across the customer journey.
- Monitor customer and employee feedback to identify areas for improvement.
- Develop strategies to enhance customer satisfaction, engagement, and long-term loyalty.
- Ensure a consistent and positive experience across every customer touchpoint.
- Collaborate with Sales, Operations, Service, and Support teams to improve service delivery.
- Track customer experience metrics and identify opportunities for continuous improvement.




- Address recurring customer pain points and coordinate with relevant teams for effective resolution.
- Drive initiatives that improve retention, loyalty, and overall customer satisfaction.
- Support a customer-centric culture across the organization.

Job Details
- Work Location: Tata Motors Cars Showroom – Malik Autoworld Private Limited, RC Puram, beside D Mart, Ramchandra Reddy Nagar, Hyderabad, Telangana, India.
- Department: Customer Support.
- Role / Category: Customer Success.
- Employment Type: Full time.
- Shift: Day Shift.

📌 Head - Customer Success (Hyderabad)
🏢 JobTrade
📍 Hyderabad